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Customer satisfaction metrics are critical to our ability to monitor and improve our client service.

While great service comes naturally to us, we still strive to amaze our clients every chance we get. They agree.

At year end, we invite clients across all account teams to complete a survey that asks them to consider specific deliverables such as program management, internet registration and onsite operations, as well as the overall service and value we deliver in comparison to other companies and to their expectations.

Since the survey's inception in 2004 through 2009, 99% of our clients said they would recommend Creative Group to others, and a total of 91% rated our service “better” or “much better” than that of our competitors.

A total of 81% rated our quality "above expectations" or "far above expectations", while 76% rated our value "above expectations" or "far above expectations".