After a period of uncertainty and restrictions, financial service firms are now on better footing with growth returning in some sectors. Regulatory issues, product and business model innovation, improved customer experiences and cyber security are some of the broader themes impacting the sector.
Technology and productivity gains have made it easier to operate financial institutions with less people as headcount is replaced with software and online services. But at the same time the sector faces talent wars to retain the best talent. How do you ensure that you retain the right talent and keep them engaged? And for those that remain, how do you motivate so they deliver their best?
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